DORDOR EYEWEAR TERMS AND CONDITIONS OF SUPPLY
Any Order and subsequent purchase of Goods (as defined below) or services from DorDor Eyewear shall be governed by the following terms and conditions. Please read them carefully. View the DorDor Eyewear Quality Statement.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. |
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"DorDor Eyewear" is DorDor Eyewear Company, trading on the internet at www.dordoreyewear.com.
| Phone |
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(852) 2370 8900 |
| Address |
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B7-10, 1/F, Block B, Hong Kong Industrial Centre, 489-491 Castle Peak Rd,
Hong Kong. |
"We" / "Us" / "Our" refers to DorDor Eyewear,
"You" / "Yours" refers to the Customer. |
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By submitting your order to DorDor Eyewear you confirm:
| 1. |
You are aged 16 or over and are not registered blind or partially sighted; |
| 2. |
You are in possession of a written prescription for your spectacles that has been given to you by a suitably
qualified person in the last 24 months (or 12 months if you are aged 70 or over); and |
| 3. |
You will supply accurate details of your current prescription (including any notes on the prescription) when
requested. |
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| 1. |
Orders to DorDor Eyewear must be submitted either via the web at www.dordoreyewear.com. |
| 2. |
Submission of an Order represents an offer to purchase Goods from DorDor Eyewear, and we may confirm
receipt of this offer via email. |
| 3. |
Orders are only accepted by us once your payment has been processed and they have been reviewed and
authorised by a Dispensing Optician. In the case of the non-prescription goods your order is accepted once
the required payment has been accepted or when the relevant goods are shipped, whichever occurs first.
We will confirm acceptance of your Order via email. |
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| 1. |
We will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the
availability of Goods. If the Goods you have ordered are unavailable, we will attempt to contact you to give you
a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and
you will be given a full refund. |
| 2. |
On the advice of our Dispensing Opticians, we have absolute discretion as to whether or not to accept your
Order. |
| 3. |
If considered necessary or appropriate before an Order is accepted, DorDor Eyewear's Dispensing Opticians
have absolute discretion:
| i. |
to contact you to discuss your Order, provide advice to you; |
| ii. |
to request that you send us a copy of your written prescription; |
| iii. |
to request that you contact the optician who provided your prescription to verify and/or discuss your
prescription; |
| iv. |
to request that you obtain your pupillary distance measurement from your optician; or |
| v. |
to request that you obtain a new written prescription from your optician. |
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| 1. |
We will use best endeavours to ensure the accuracy of the prices and price related information stated in our
current catalogue and on the Site. |
| 2. |
However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the
case, the Dispensing Optician reviewing and authorising your Order will notify you of the error before your
payment is processed. You will then have the choice to either accept the correct price or to cancel your Order. |
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| 1. |
We will make reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after
placing your order. |
| 2. |
You will be notified by email at the time your Goods are dispatched. |
| 3. |
Delivery of the Goods will be made to the address provided by you at the time you placed your Order. |
| 4. |
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of
dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy
themselves that any goods delivered to them are as expected. |
| 5. |
In the case of non-delivery, if either DorDor Eyewear or our designed courier (i.e. Hongkong Post) is at fault,
you will be offered the choice of a full refund or re-delivery. |
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| 1. |
We want you to be completely satisfied with your glasses but recognise that, from time to time, difficulties may
arise. In those rare cases, we are determined to do everything we can to ensure that you are happy with the
outcome. |
| 2. |
If, for any reason, following receipt of your glasses you are not happy with your purchase, please contact us by
email at your very convenience at: info@dordoreyewear.com. We aim to reply to all customer emails within
24 hours. |
| 3. |
You may return your glasses if you are unhappy with them for any reason, for exchange or a refund, providing
that the following conditions are met :
| i. |
In normal circumstances, you need to let us know within 7 days after they have been dispatched and the
returned glasses need to reach us within 14 days of our original dispatch. |
| ii. |
Returns need to be in their original condition and with all accessories included in your package
(eg. Cases and cloths) |
| iii. |
You were not advised when you purchased (by our opticians or by information on the website) that we believed your original order or frame/lens combination was not appropriate for your needs. |
| iv. |
When you do return product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post. |
| v. |
The return postage fee from your residence to our Hong Kong office is at your cost. |
| vi. |
Your statutory rights in relation to returns and refunds are not affected. See Right to Cancel Order. |
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| 1. |
The Site's design, names, text, images, graphics, logo are all owned by, or licensed to, DorDor Eyewear. They
may not be reproduced for any commercial or public purpose without the expressed consent of DorDor
Eyewear. |
| 2. |
The "DorDor Eyewear" name or any other registered or unregistered trademarks displayed on the Site may not
be used without the prior consent of DorDor Eyewear. |
| 3. |
These Terms and Conditions of Sales should be read in conjunction with DorDor Eyewear's Privacy Policy.
Your statutory rights are not affected. |
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| 1. |
You have the right to cancel the contract for the purchase at any point from the time of ordering until seven
working days after delivery. |
| 2. |
If we have already shipped your order, you will need to package the items and send them back to us at your
cost. Click here for the relevant return addresses. |
| 3. |
If we do not receive the item back from you, we may arrange for collection of the item from your residence at
your cost. We will refund the relevant part of the purchase price for that order as soon as possible and in any
case within 30 days after we receive your notification. |
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| This Quality Statement is prepared, and routinely reviewed, by DorDor Eyewear and its expert Supervision Committee to ensure high standards of quality and best practice in the industry. This Quality Statement summarises DorDor Eyewear’s requirements for the supervision of its sales of spectacles. |
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| 1. |
All customers must certify that they are in possession of a written prescription given by a registered medical
practitioner or registered optometrist which is less than two years old, or if the customer is 70 or over, less than
one year old. Orders to older prescriptions will not be accepted. |
| 2. |
The supervising optician may at his or her absolute discretion contact the customer to confirm the prescription,
to require the customer to provide the original prescription or to verify the prescription with the optometrist who
provided the prescription to satisfy himself that the prescription is valid and that it has been correctly
transcribed. |
| 3. |
DorDor Eyewear will not supply spectacles to prescriptions where,
| i. |
the power of any distance sphere exceeds ± 8.00 dioptres, or |
| ii. |
the power of any cylinder exceeds ± 4.00 dioptres. |
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| 4. |
DorDor Eyewear will not supply bifocals or varifocals to a prescription where the power addition between the
distance and the near elements is less than + 0.75 or more than + 3.50 dioptres. |
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| 1. |
DorDor Eyewear works in collaboration with a network of optical assistants and dispensing opticians in Hong
Kong that provide consultations at home or place of work. |
| 2. |
Each optical assistant used by DorDor Eyewear is formally trained, supervised and appraised in line with
current industry practices. |
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| 1. |
Each customer must certify that they are over 16 years old and that they are not registered blind or partially
sighted. |
| 2. |
When ordering, customers are required to provide DorDor Eyewear with all details of their prescription
including any notes on the prescription. |
| 3. |
In order for a pair of glasses to perform optimally, the frames need to be made to match the distance between
the customer’s eyes so that the center of each lens is aligned with the center of the customer’s pupils. To
achieve this, the "Pupillary Distance (PD) measurement", i.e. the distance between the pupils of the eyes, is
required. Unfortunately, many prescriptions given by high street opticians do not include a PD measurement.
This omission is often made intentionally to try to ensure that customers will purchase glasses from that high
street optician rather than getting better value glasses from DorDor Eyewear. |
| 4. |
DorDor Eyewear suggests that customers either ask their optician for their pupillary distance measurement or
if they would prefer not to, DorDor Eyewear can make glasses using an average PD measurement based on a
survey carried out on 4,000 people. |
| 5. |
Whilst using an average PD measurement works very well for most customers, certain customers who have
strong prescriptions and whose PD diverges significantly from the average, may experience problems with
spectacles made using an average PD measurement. The spectacles will not damage or harm the eyes but
they can cause discomfort or eye strain. |
| 6. |
Each customer is given the opportunity to provide frame measurements that are marked on the customer's
existing pair of spectacles as explained on the website. The website will then identify the frames from the
ranges available that most closely match the measurements of the customer’s existing pair. |
| 7. |
Customers can send in existing spectacles at own cost made to their prescription to be copied by DorDor
Eyewear to ensure the same fit. |
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| 1. |
DorDor Eyewear requires that each lens produced by its laboratories must be quality checked and be tested
using a focimeter to confirm that it matches the customer’s prescription and that all spectacles must be
checked visually for frame faults before dispatch. |
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