We may have frames advertised on our website which we are low on or out of stock. If we are out of stock, you will still see the image of the frame but you will not be able to add it your cart, and will see a message of ‘Out of Stock’.
Yes, we do. You can choose a sun-reactive option when placing your order. This option and other lens tint choices can by selected within the ‘Lens colours’ section after you have selected your frame on the website.
We have a team of qualified Dispensing Opticians who check and authorise every single one of our customer orders. If they come across anything which they think is out of the ordinary or based on their experience looks incorrect, they will get in touch with you by email and may ask you to confirm some of your prescription details.
We will replace your glasses of the same price or will refund you, should they not be to your satisfaction. You need to bear the postage fee from your home country to Hong Kong. If you wish to return your glasses for a refund, please follow the instructions at Return Policy, you should be seeing the funds appear on your credit card or paypal statement within 10 working days upon receipt of your glasses.
Because we cut out the middlemen, and don’t need to pay for expensive high retail stores and eye testing equipment, we don’t need to pass on the cost to you. We save, you save.
There are ways to keep our quality eyewear at unbeatable prices for you:
All our products are purchased directly from the factory. In this way we can cut out a great deal of unnecessary expenditure by removing the middlemen fee, including intermediate agencies, such as exporters, importers, wholesalers, retailers and so on. Thus we save a lot of money at around 15% of retail price for our customers.
We use Web sales, instead of store sales. Thus we cut out the high cost of store rental and sales staff wage costs, saving you about 5% of the retail price.
We use standardized packaging, which will reduce packaging costs. We do not use high-class packaging materials such as leather. What we use is very standardized, low-cost, and environmentally friendly materials. This saves about 10% of the prices.
In view of the above cost reduction activities, we are able to sell at about 30% to 50% of the stores retail price, which will save you 50% to 70% of the total price.
As soon as you can, send us an email because we process orders once we have received. For this reason, please double-check your prescription and shipping information before submitting your order. Once you've placed your order you’re given the option of printing it off - we recommend you do this for future reference.
With your glasses you will receive all original packaging and accessories. In most cases this means the original box, product, glasses case and cleaning cloth. In all cases we will also include our own beautiful micro fibre cloth to ensure that your glasses retain their cleanliness and brand new feel and appearance.
We are proud to let you know that standard optical plastic lenses are used in most of our glasses. We also offer thin and light, extra thin and light and ultra thin and light lenses. We don’t offer glass lenses.
Plastic lenses are softer than the traditional glass lenses but considerably lighter and safer. We offer our lenses with a Super Hard Scratch Coating on both sides of the lens for added resilience. This coating will not prevent a deep scratch if the lens is dropped on a hard surface, but is excellent at minimizing all the small scratches that generally occur in day to day handling, making your glasses clearer for longer.
A Scratch Resistant Coating is included on your lenses free of charge - there is no extra amount to pay.
Yes. We have a variety of colour tints. Our prescription sunglasses come with a dark tint, like any average pair of sunglasses, as standard.
Just as we use sunscreen to keep the sun's UV rays from harming our skin, UV treatment in eyeglass lenses blocks those same rays from damaging our eyes. We cordially recommend UV400 coating, which helps blocking potentially harmful ultraviolet rays, to prescript sunglasses or tinted lenses.
Our lenses come with the latest advanced Super Multi-Coating which includes: Scratch Resistance / Anti Glare / Smudge Proofing / Easy-To-Clean and 100% UV Protection. Please note that all these coating will be offered free with the lenses.
Sure it is. Our premium Anti-Reflective Coating is ideal for computer use and driving at night. The coating works by increasing the light transmission through the lenses, providing you with the clearest, sharpest vision at all times. Any great-looking pair of glasses will look even better: people will see your eyes through the lenses, not the light reflection!
An Anti-Reflective Coating is included on your lenses free of charge - there is no extra amount to pay.
All our products must pass our six step quality control inspection before shipping. We guarantee all lenses arrive with 100% accuracy. When you send us an order we carefully check the model number and color codes against our stock and the information we provide to you online. We perform quality control on our frames when they arrive in our laboratories and again when they are picked from our stock for your order. Our lenses are fitted by trained optical dispensers. We have a number of lens accuracy checks throughout the fitting process. Finally your glasses are once again checked as part of the packing and shipping process. This ensures that we only provide you with the highest quality glasses every single time! We take pride in ensuring that every pair of eyeglasses or sunglasses we send to our valued customers meets the high standards that you have come to expect from us. As such, we ensure that quality is paramount in all stages of our business
We offer free shipping and your glasses will be delivered to your chosen delivery address via Hong Kong Post.
Generally, we would expect you to receive your glasses within 7 to 14 days (dor, pls check the period of time u needed for delivery from placing your order, and it can be much quicker than that. The length of time for delivery varies, depending on the complexity of your order. For single vision prescriptions (i.e. not bifocals or varifocals) which aren’t too strong (i.e. up to +/- 3 sphere value), it would be the quickest for us to make and take the least time. For stronger prescriptions and bifocals/varifocals, they may take slightly longer because our opticians often need to get in touch with customers to go over their prescriptions.
for driving and/or watching TV, choose the ‘distance’
for using a computer, reading, or watching TV, choose ‘intermediate'
for reading or close-up work of any kind, choose the ‘near’
Whether you understand your prescription or not, please enter all the numbers for all the categories - they’re what we use to determine which lenses you need. If you still need advice about which line is the best for you, Contact Us and we’ll help.
i) If you are paying by Paypal: On the payment page before you enter your Paypal account information. Make sure the site address starts with https:// along with a Padlock symbol, this indicate that all data is encrypted and is currently under protection of Paypal.
ii) If you are paying by Credit card: On the payment page, make sure the site address starts with https:// along with a Padlock symbol. All transactions are processed by Wing Lung Bank, one of Hong Kong's oldest local banks. All data is encrypted between you, us and them for a reliable, secure and fast transaction.
If you feel your new glasses aren't right for you, we'll give you a refund or exchange them for another pair of the same value. You may just send us back the glasses at your own cost and we would arrange a refund for you.